Reno-Sparks 2015 Citizen Special Event Survey

RSCVAPIC

Photo Credit: RSCVA & UNR Center for Regional Studies

The Reno-Sparks Convention & Visitors Authority (RSCVA) partnered with the City of Reno and City of Sparks to collect opinions from locals about special events. They wanted to hear from residents in particular because if they aren’t drawn to special events in the community the events probably won’t be attractive enough to draw tourists from out the area. The other goals were to share the information with event producers so they can use them to enhance their events, and use the information to solicit new events. Special events play a valuable role in our community. They add to quality of life and generate economic impact for the region. It is important to have a combination of residents and tourists to support special events.

Nina Brown, RSCVA; Francine Burge, City of Sparks; and Alexis Hill, City of Reno were the leaders for the survey project. They did a fantastic job! The survey was funded by the RSCVA, City of Sparks and City of Reno. Survey analysis was provided by Center for Regional Studies at University of Nevada. The survey responses are going to be incredibly helpful to all of us event producers in the region.

The results of the survey were shared with event producers at a meeting this week. There was a lot of good information, way too much to review in one blog post.  There were a few results that were very fascinating to me. I will elaborate in future blog posts, but for now I’d like to highlight a few results that caught my attention.

Reno…Always Tardy for the Party!

The survey asked “When you go to an event, how far in advance do you make the decision to attend?” The top two responses were when first notified of event and the week of the event. Very few responders made plans further than a week before the events they attended. Event producers constantly talk about how Reno-Sparks ticket buyers usually buy tickets the day of the event and it always makes us nervous because we can’t forecast event attendance. The survey results just proved that we were right in our theory that they don’t plan ahead. It also made me think we should boost all of our advertising big time the week of the event to get as many locals to show up as possible.

Traditional Media Isn’t Dead

Everyone is crazy about social media and e-newsletters. If you want to attract millennials that is where you should be. If you want to attract customers 35 and older, you might want to consider spending some money on periodic publications, TV or radio. In the Reno-Sparks market that seems to be where most people over 35 years old get information about events and activities to attend.

Reno-Sparks is Price Sensitive

When it comes to spending money at events or on tickets, customers in the Reno-Sparks area are very price sensitive. They want to attend free events but not pay much for them. This is a pretty hard business model to follow. I couldn’t help but wonder if this community culture was caused by the heyday of the casinos when everything was comped because gaming was so profitable. Did everyone get used to having great experiences, the best entertainment, and low cost food and beverage subsidized by gambling? Why aren’t people willing to pay for the experiences that the special events offer?  How can we make sure to price events correctly and offer enough value to keep customers coming back? This section of the report gave me a lot to ponder.

I look forward to delving deeper into the survey and applying the knowledge to the events I produce. Stay tuned for more blog posts about the survey results. There are countless morsels of good information to share that event producers can use to improve their events and give customers more of what they want. I can’t wait to apply some of the lessons learned this upcoming event season!

Like what you’ve seen? Subscribe to Mad About Events Blog by adding your email address to the form on the right. You’ll be the first to read about local events and get behind-scenes-stories from event professionals.

About lisajansennv

Special Events, Marketing, Community & Public Relations Professional, Tourism Advocate, and Travel Enthusiast. I blog about event management, public relations, marketing, community relations, customer service, and sponsorship relations. View all posts by lisajansennv

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: