Six Tips to Inspire Customer Created Content

Incorporating customers in your event marketing is a great way to add creative content to your event marketing plan. When a customer snaps a picture at your event and shares it on social media it gives your special event credibility and social proof, which is essentially the customer’s stamp of approval.  Like earned media, this is incredibly valuable. Customers can influence leads and future interactions, so embrace the content they create. This is especially important for attracting millennial customers since they value social proof more than most generations.

Human nature makes us social beings. Naturally people like being recognized, it is a powerful motivator. You can use this as motivation to encourage customers to create content to promote your special event. Why would they create content to help you? Because people are inherently good and want to be helpful, but you need to make it easy for them.  Customers are a great resource! Embrace the pictures and video they share on social media and try to incorporate the material into your marketing strategy.

Tips to Inspire Customer Created Content:

  1. Invite fans to create content. Ask them to take and post photos on social media accounts using a specific hashtag. Then you can search that hashtag and find customer created content to reshare on your social media channels. Make sure to thank the customer and give shout outs for their content. Ask fans of your special event to contribute pictures and images to your event social media platforms.

    5-23-16 brews & boos

    Photo Credit: Instagram

  2. Share the best of the best. Share what makes customers proud. Look for entertaining, educational, fun, enlighten and engaging content posted by your fans. Share anything that you think will make your other fans laugh or smile.

    5-23-16 - share

    Photo Credit: Twitter

  3. Tag them! Post customer content and then tag the customer with a thank you message. Encourage customers to tag themselves. Share content from influencers and make sure to show appreciation for their work. There are a few local photographers that have taken photos at the events I produce, I try to make sure to reshare their content and give them shout-outs for their work. They do a fabulous job capturing special moments at the event that should be shared.

    5-23-16 Tag

    Photo Credit: Facebook

  4. Produce contests that allow customers to pick their favorite posts from other customers. Offer prizes and keep the positive energy for your event flowing year-round. Encourage fans to enter contests by sharing their favorite features of the event and then see what kind of amazing content they come up with.
    5-23-16 - SSS Instagram
  5. Offer fun onsite photo opportunities. Whether it is a photo booth or something people just can’t help take their picture in front of, try to find fun onsite photo opportunities. A few years ago we added a new welcome sign to the Best in the West Nugget Rib Cook-Off. I thought it was a great welcome sign, but I was shocked by how many people took their picture in front of it and posted it on social media.

    5-23-16 - Ribs Sign

    Photo Credit: Instagram

  6. Share real time live content. If you have the manpower during your special event monitor social media and hashtags that relate to your event for customer content. Share customer content and engage customers in real time. It adds a fun element to special events, especially any event where there is a guest speaker.
5-23-16 Directions

Photo Credit: Twitter

It is easy to include fans in content creation marketing if you make it a priority. The benefits of customer created content are enormous. Use customer content to engage with fans and listen to what excites them about your special event. Practice these tips to prove to fans that their opinions count and to embrace customer created content to promote your special event.

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About lisajansennv

Special Events, Marketing, Community & Public Relations Professional, Tourism Advocate, and Travel Enthusiast. I blog about event management, public relations, marketing, community relations, customer service, and sponsorship relations. View all posts by lisajansennv

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